Enabling engineers to streamline workflows, eliminate paperwork, and guarantee compliance.Learn More
Centralize all information on contracts and assets, eliminating duplicate data, monitoring renewals, and improving profitability.Learn More
Schedule engineers and allocate resources to improve response times and avoid unnecessary administration.Learn More
Book new repairs efficiently, maintain assets and processes, and maximize revenue.Learn More
Maintain control over parts and purchase orders to boost fix rates, increase stock turnover, and keep customers informed.Learn More
Reduce incoming calls while giving customers greater control and visibility over scheduling jobs.Learn More
Integrate with your finance system to streamline paper-less billing, eliminate human error, and get paid faster.Learn More
Improve the quality and frequency of your reports to help plan more efficiently and automate communication with stakeholders.Learn More
Engineers can do everything they need to do electronically, from checking parts availability to writing service reports. When they log in, all the information they need is at their fingertips: job specs, site details, service histories, stock information, even the location of other engineers should they need help. This saves them from having to source the information via phone calls and emails to various different places. Engineers can dedicate time saved on admin and information-gathering to billable work, increasing the number of jobs they get done in a day.
Engineers are no longer required to fill in handwritten worksheets and post them to the office. Instead they can add, complete and send real-time service reports using their mobile devices, eliminating paper-based delays and postage costs. Photos and external documents can be added to reports to help the back office understand what work has been done. This can also act as proof of work and/or misuse in the event of a dispute. Field-based e-signature capture prevents engineers and/or back office staff from having to scan signed reports and email them to customers.
Engineers can view the full call history of an asset through our mobile solutions. This enables them to identify reoccurring problems and recommend solutions that might be more appropriate than a simple fix.
When an engineer accepts a job, a travel time clock runs until the engineer arrives on site. When he does, a work time clock runs until the job is completed. This enables you to capture work and travel times exactly, improving accuracy for invoicing and reducing the likelihood of a dispute with the customer. Engineers can also add timesheets for non-work activities if they need to evidence their time to the office.
Engineers can continue working even if they lose internet connection; our systems will automatically update with their data as soon as they come back online.
Our solutions include service checklists to help engineers ensure that certain things that have to happen, do happen. This aids compliance. We also have facilities for their answers to be inputted automatically into a compliance certificate.